Complaints
We make every effort to ensure that every customer is satisfied, in the unlikely event of a complaint, please contact us.
You can call and email to us. We will try to resolve your complaint as quickly as possible. We are not satisfied until the customer is.
Complaint about delivery: damaged package received.
If you receive a package with visible damage from the carrier ask the driver to make a note of the condition of your package.
If the product or package is delivered to you damaged, please notify us at [email protected] within 5 days of receiving the shipment.
We cannot guarantee compensation if you contact us after 5 days as we can no longer hold the carrier responsible.
If you receive a damaged package, please send us the following information:
- Order number and delivery date
- Photos of the shipping box + label
- Photos of the products
- Any further relevant information