If the product or package is delivered to you in a damaged state, we request that you notify us within 5 days of receipt of the shipment via [email protected]. We cannot guarantee compensation if you contact us after 5 days because we can no longer hold the carrier liable. If you receive a package with visible damage from the carrier, ask the driver to make a note about the condition of your package.

In case of a damaged package and or goods caused by the carrier, please send us the following information:

1. Order number and delivery date

2. Photos of the shipping box

3. Photos of the products

4. Any further relevant information