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Received a damaged package
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What if I receive a damaged package?
If the product or package is delivered to you in a damaged state, we request that you notify us within 5 days of receipt of the shipment via [email protected]. We cannot guarantee compensation if you contact us after 5 days because we can no longer hold the carrier liable. If you receive a package with visible damage from the carrier, ask the driver to make a note about the condition of your package.
In case of a damaged package and or goods caused by the carrier, please send us the following information:
1. Order number and delivery date
2. Photos of the shipping box
3. Photos of the products
4. Any further relevant information